COVID 19 Announcement: Your order may experience small delays due to extra precautions we're taking regarding the COVID 19 pandemic. Thank you for your understanding.
You’ll receive a confirmation email with your order number shortly.
Please check your Junk or Spam Folder to see if your confirmation email landed there by accident.
To be sure all The Voice Straw emails stay out of your Junk or Spam folder, please add email@example.com to your address book.
Orders placed after 12:00 (noon) MST will be processed the next business day. Orders placed Friday after 12:00 (noon), Saturday and Sunday will be processed the following Monday.
Our packages are shipped from our partners and manufacturers in USA, Australia and Italy.
USPS Shipping: approximately 10-12 business days. Due to Shipping delays within USPS your purchase of USPS Priority mail which would normally take 2-3 days may take up to 30 days for delivery in the United States and up to 45 days for International deliveries. USPS is not guaranteeing their two day delivery due to the Covid 10 pandemic. USPS Priority costs including the packaging which allows us to charge less in shipping costs.
Express Shipping: approximately 6-12 business days
Shipping times are approximate and depends on where your country is located, your postal office, and custom practices.
You will be responsible for paying any additional custom taxes or charges by your government or post office.
We address your item exactly how you provide it. Once the product reaches the country of destination, your local postal office will distribute the item for delivery. It is the customer's responsibility to contact your local postal office for any issues that might arise after our product reaches the destination country.
- We do not offer refunds for stolen packages once we receive delivery confirmation.
- We do not offer refunds for customers who entered in an incorrect shipping address. If we receive the package back then we can reissue your purchase to the correct mailing address with the additional cost for shipping.
Your order might be shipped in multiple shipments for us to optimize shipping and delivery times.
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes The Voice Straw to import the goods on his behalf. Further, the consignee/buyer agrees that The Voice Straw may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Returned packages that is not the fault of the sender can be resent at the expense of the customer. In order to receive a refund the package must be in the original packaging and must not opened in any way. Refunds for returned packages that is not the fault of the sender will be issued in full less the expense of the shipping costs incurred by the sender.
If you are return shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TO RETURN A PRODUCT
To return your product, you should mail your product to:
PO BOX 900304
Sandy, Utah 84090-0304
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance from Route upon check out. We don’t guarantee that we will receive your returned item.